Order processing times are separate from the shipping times

All orders are processed within 4 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Express Shipping is available if you'd like your order to reach you within 24 hours. Please contact +91 7337033387 for understanding the charges for the same. 

Glove Service is also available to your door step which will be delivered by our executive within a few hours within HYDERABAD only. Please contact +91 7337033387 for understanding the charges for the same. 

Our Delivery partners will contact you via call and text message on the phone number provided at checkout. Please raise an alert within 24 hours if the seal of the delivery box was tampered with. Please contact +91 7337033387 for any issues with your delivery or email us at teambabykoo@gmail.com

In the event that your order arrives damaged in any way, please email us as soon as possible at teambabykoo@gmail.com with your order number and a photo of the unopened box and a clear video of unboxing it with item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

For any other concerns regarding shipping please email at teambabykoo@gmail.com

As a policy we do not provide any refunds or exchange the product once delivered. We can only extend our support with a store credit if product received is damaged and the alert is raised within 24 hours of delivery.

Please contact us on teambabykoo@gmail.com or our customer support on WhatsApp on +917337033387. We are here to help you 6 days a week from 10:00 AM - 6:30 PM, Monday - Saturday.

IMPORTANT DELIVERY POINTS:

1. If the box is damaged, please record a video and report any damage within 24 hours to ensure we can address it promptly with our courier partners.
2. Only give the order refusal OTP if you want to decline the order.
3. If the shipping box looks tampered with or broken, do not accept it. Return it to the delivery agent or call our customer care at +91 7337033387 in their presence.
4. Do not allow delivery agents to drop packages in your building if you are not there. We cannot be responsible for any claims after the package has been dropped off.

Damages and issues
Please make a video of the unboxing if you receive a damaged box. Please make sure this is done within 24 hours of delivery for us to serve you better.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept an exchange or return on sale items or gift cards.

Exchanges
We kindly accommodate size-related exchanges when reported to Team Babykoo Customer Care within 24 hours of delivery. We invest in detailed product information and offer a shopping assistant for your queries. However, we regret to inform you that exchanges for reasons other than sizing issues cannot be processed and once our packaging seal is broken it can not be added back to our inventory due to hygiene issues. We appreciate your understanding.

Refunds
Refunds are available in the form of store credit only if the received product is damaged. Kindly inform our support team within 24 hours via email at teambabykoo@gmail.com or through a call at +91 7337033387 or whatsapp message on the same. Provide clear images and videos of the tagged product in its damaged state.
Our support team will investigate and revert.